Customer Care

Ordering
Can I place orders via phone?
Yes, we do accept phone orders at 801-660-4559 Monday through Saturday 9AM to 7PM PST. We would be pleased to assist you!

How to place an order online?
Ready to order? Simply select your favorite item, add the quantity to your shopping cart and click ” check out” for your order total. Once your billing address and shipping address hasbeen entered, the total for the order will appear next to the “payment option.”

Can I put a RUSH on my order?
If you need your items before the normal processing and shipping time, please call customer service at 801-660-4559 during regular business hours Monday through Saturday 9AM to 7PM PST. We will do everything we can to accommodate your request.

What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. If you’d like to pay by check or money order, your order must be placed by phone, and will be shipped upon receipt of payment. After your order is placed.

As of Nov 1st 2010, Utah residents must pay the 6.60 sales tax.

Order Tracking & Updates

Can I cancel or change my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer care representative at as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
Return Guarantee and Exchanges

What is your return/refund/exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 1-801-660-4559 for a return authorization within 5 days of receipt of your order. Please note, your return authorization number will expire 5 days after issuance. Personalized items cannot be returned, exchanged or refunded. WeddingAccessoriesbyEsther.com does not hold any responsibility for damage to the product(s) that was the result of misuse or beyond usage expectations. Return shipping fees are the responsibility of the customer.

How Long does it take before I receive my refund?
Once your package is received and items are inspected, an e-mail we be sent confirming the credit total. Credit will be issued 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Can I return a personalized item?
As these items can no longer be resold, all personalized favors and gifts are non-returnable and non-refundable.
What if I received my order but items are damaged or missing?
Please inspect all items carefully when you receive your order. If there are any damages, please give us a call at 801-660-4559 at your earliest convenience, but no later than 2 days after the package was delivered.

Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within five business days. If an item requires personalization, production time could take longer, depending on the item. Our “item details” provide additional information on production, so be sure to check before ordering. 

To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see “item details” for production times. Please note that, in some cases, you may receive multiple packages.

Do you ship to a Post Office (PO) Box?
We are unable to ship to a Post Office Box at this time.

How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are my shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply.

Privacy and Security Policy
Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

Contact Us

E-mail: brides@weddingaccessoriesbyesther.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Phone: Call us anytime during normal business hours, at 801-660-4559 Monday through Saturday from 9 AM to 7 Pm PST.